July 31, 2013
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New VOD Training Out This July
To keep up with the demand for mobile-friendly training, we continue to update courses and release new course titles weekly. Recently, we have released and updated a vast number of courses, ranging from industry-specific, workplace safety training to business skill training. Below is our list of July’s newly released and updated courses ready for our mobile-friendly, Video On Demand (VOD) format:
Computer Skills:
- Microsoft Excel 2010: Printing Excel Workbooks
- Microsoft Excel 2010: Managing an Excel Workbook
- Microsoft Excel 2010: Working with Multiple Workbooks
- Microsoft Excel 2010: Analyzing Data Using PivotTables, Slicers, and PivotCharts
- Microsoft Excel 2010: Modifying a Worksheet
- Microsoft Excel 2010: Performing Calculations in an Excel Worksheet
- Microsoft Excel 2010: Presenting Data Using Charts
- Microsoft Excel 2010: Streamlining Workflow
- Microsoft Excel 2010: Modifying the Appearance of a Worksheet
Safety Training Updates:
- Surviving the Fall: The Proper Use of Your Personal Fall Arrest System
- Safety Decision Making: Overcoming Human Nature
- Hydrogen Sulfide Employee Training
- Electrical Safety: What Everyone Should Know
- Bloodborne Pathogens: Always Protect Yourself
- Hospital First Receiver: Patient Decontamination
- Electrical Safety for Non-Electricians
New Safety Training Titles:
- Dealing with Drug and Alcohol Abuse for Employees in Construction Environments
- Dealing with Drug and Alcohol Abuse for Managers and Supervisors in Construction Environments
- Electrocution Hazards in Construction Environments Part I: Types of Hazards and How You Can Protect Yourself
- Electrocution Hazards in Construction Environments Part II: Employer Requirements
- Hazard Communication: GHS Safety Data Sheets in Construction
Updated Customer Service and Business Skills:
- Essential Telephone Skills: 10 Core Skills to Delivering Excellent Service Over the Phone
- Questioning Techniques: 7 Methods to Obtain Better Information and Solve Problems
- Six Cardinal Rules of Customer Service
- That’s Just Rude! Exploring the Rudeness Matrix
- Maintaining Customer Relationships
- The Seven Keys to a Positive Mental Attitude
- Business Friendly Customer Service
- Six Steps to Recovery: Fix the Problem, Manage Their Feelings
- Listening Skills: 6 Steps to Becoming a Better Listener
- From Curt to Courteous; Mastering the 7 Touch Points of Communication
- Five Forbidden Phrases
- How to Deal with the Foreign Accent
- How to Handle the Irate Customer: 4-Point Plan for Calming Angry Customers
- Influencing the Interaction: 6 Practices for a More Satisfying Customer Experience
- Essential Elements of Internal Customer Service
- Creating a Respectful and Positive Workplace
- Respectful Workplace Communication
Stay tuned for continuous updates and new releases compatible with our mobile-friendly, VOD format.