We recently asked our sales force for their top picks of courses based on popularity and quality of content. The sales force has spoken, and they have...

This month we released 8 new titles, originally produced by Quality Media Resources, covering topics such as leadership, management, ethics, and communication. We also updated...

How many questions do you think you ask a day?  Out of all those questions, how complex do you believe some of them are?  Though...

We have welcomed a new content partner, Advanced Knowledge.  Advanced Knowledge uses real-life events as case studies for comprehensive and effective training courses for various...

When we think who our customers are, we tend to only think about who we are servicing externally.  We really need to recognize all our customers...

The Telephone Doctor, Nancy Friedman, shares the top pet peeves customers have regarding service over the phone in the course, “10 Core Skills to Delivering...

While being a customer representative is all about answering questions, the best performers in this field are also adept at asking questions. When people call...

Wouldn’t it be nice to be understood all the time? Every time you open your mouth the words would flow fluidly and be received exactly...