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February 15, 2022

Customer Service Training: Create a Culture of Excellence

Find out why customer service training is so important to companies’ competitiveness today....
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August 5, 2015

5 tips for better customer service

Customer service is a crucial part of the business model. Great customer service creates a loyal client base that can expand both your revenue and...
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September 24, 2014

Employee Picks: Rachel’s Top 5

Productivity is key to being successful within the workplace. Mastery’s Communication Coordinator, Rachel Custer shares with us her favorite Mastery courses that have helped her...
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October 21, 2013

Customer Service Training for Supervisors and Employees

Good customer service is often difficult for an organization to maintain.  Many workplaces forget to address that customer service isn’t only the employee’s responsibility but...
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July 23, 2013

Telephone Doctor VODs Now Mobile-Friendly Courses

The Telephone Doctor customer service training series is now available on our 3rd generation, mobile-friendly, Video On Demand platform.  These courses offer a wide variety...
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July 12, 2013

Customer Service Training You Can Take On Any Mobile Device

More and more updated, as well as, newly-released courses are continually being added to be compatible for our new, mobile-friendly, VOD platform.  Here are two...
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May 24, 2013

Use Great Customer Service as a Marketing Tool

In many cases, poor customer service will not only lead to a loss of the customer, but also word-of-mouth “marketing”; and this negative “marketing” to...
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March 4, 2013

6 Specific Traits to Positive Customer Interaction

Customer service experiences can range from excellent down to terrible.  It is a mystery as to why every customer interaction is not on the same...
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February 20, 2013

Make Sales Stand-Out Above the Rest

Customer service can make or break the reputation of an organization.  Maintaining effective teamwork, staying customer focused and learning proper customer service skills create an...
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