Improve Your Team’s Essential Skills with Customer Service Training featured image
February 11, 2021

Improve Your Team’s Essential Skills with Customer Service Training

How do you keep your company’s audience loyal and engaged over time? This is an extremely important question to answer because no matter your industry,...
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Customer Service Skills Have Never Been More Important featured image
September 3, 2019

Customer Service Skills Have Never Been More Important

Customer care has never been more integral to a maintaining company’s image, and the best practices of service can be imparted through training. Today’s business...
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The positive impact of customer service training featured image
March 7, 2018

The positive impact of customer service training

What role does customer service training play in ensuring a company’s ongoing success? Customer service is a universal aspect of good business practice. That doesn’t mean companies are...
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February 10, 2016

Top 5 Most Popular Posts on Customer Service

Customer service was a hot topic last year, our most read post overall was “Questioning Techniques to Enhance Customer Service.” Customer service is a vital...
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August 5, 2015

5 tips for better customer service

Customer service is a crucial part of the business model. Great customer service creates a loyal client base that can expand both your revenue and...
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August 3, 2015

4 tips for handling dissatisfied customers

Working with an extremely upset or irate customer can be a difficult situation to handle. Although it may seem easy to throw in the towel,...
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March 30, 2015

5 ways to be a better people person

Sometimes working with the public can make it hard to be a “good” people person. If this is you today, don’t sweat it. Remember these...
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February 23, 2015

Do you really KNOW your customers?

Have you ever heard the saying, “The customer is always right?” No matter what industry you work in, it is important to understand the needs of your...
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January 22, 2015

E-Learning Trends in 2015

As we look back on 2014, the e-learning industry has seen tremendous growth. Companies are using e-learning more and more to improve employee productivity. Within the...
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