January 22, 2015

E-Learning Trends in 2015

As we look back on 2014, the e-learning industry has seen tremendous growth. Companies are using e-learning more and more to improve employee productivity. Within the...
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October 21, 2013

Customer Service Training for Supervisors and Employees

Good customer service is often difficult for an organization to maintain.  Many workplaces forget to address that customer service isn’t only the employee’s responsibility but...
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August 29, 2013

Positive Customer Service Prevents Social Media Criticism

It used to be that if someone had a negative customer service experience with a company, they would share it with a few friends.  Nowadays,...
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July 23, 2013

Telephone Doctor VODs Now Mobile-Friendly Courses

The Telephone Doctor customer service training series is now available on our 3rd generation, mobile-friendly, Video On Demand platform.  These courses offer a wide variety...
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July 12, 2013

Customer Service Training You Can Take On Any Mobile Device

More and more updated, as well as, newly-released courses are continually being added to be compatible for our new, mobile-friendly, VOD platform.  Here are two...
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May 24, 2013

Use Great Customer Service as a Marketing Tool

In many cases, poor customer service will not only lead to a loss of the customer, but also word-of-mouth “marketing”; and this negative “marketing” to...
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March 18, 2013

Selling Skills as Easy as the ABC’s

The BusinessTrainingPower.com course “Selling Skills from A to Z: 26 Skills to Improve Telesales and Customer Service” offers 26 tips to improve sales and customer...
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March 18, 2013

How to Avoid the Five Forbidden Phrases of Customer Service

*** Note – This post is from 2013, for more current posts on customer service, check these out.  Nancy Friedman, the Telephone Doctor, has been collecting...
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March 14, 2013

Caution: You May be More Rude Than You Think

Rude behavior is the enemy of good customer service; from the supermarket to the doctor’s office, employees should think of customers as the boss of...
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