The Telephone Doctor, Nancy Friedman, shares the top pet peeves customers have regarding service over the phone in the course, “10 Core Skills to Delivering...

While being a customer representative is all about answering questions, the best performers in this field are also adept at asking questions. When people call...

Customer service experiences can range from excellent down to terrible.  It is a mystery as to why every customer interaction is not on the same...

Customer service can make or break the reputation of an organization.  Maintaining effective teamwork, staying customer focused and learning proper customer service skills create an...

“‘Tis the Season to be jolly,” is the common theme throughout November, December and the new year.  Although as this rings true, we all know...

This month’s newest releases cover a range of safety topics including combustible dust, ergonomics, hearing protection, chain saw safety, propane safety, and battery charging safety....

If you search the Internet for customer service jobs there are hundreds if not thousands of real jobs needing qualified candidates to fill the openings....

Customer service professionals have one of the most important jobs in any business or industry. The people who perform this function are the “voices” and...

The position of Customer Service Representative was recently named one of the “Best Jobs of 2012” by U.S. News & World Report. It was also...