September 8, 2015

The real importance of customer service

Customer service is a crucial part of the overall success of a business. Customers expect a seamless, personally catered experience every time they interact with...
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August 3, 2015

4 tips for handling dissatisfied customers

Working with an extremely upset or irate customer can be a difficult situation to handle. Although it may seem easy to throw in the towel,...
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May 13, 2015

5 retail customer service tips

Customer service is one of the most important aspects that can affect retail business. Employees on the frontline, the cash registers and service booth, are often...
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March 30, 2015

5 ways to be a better people person

Sometimes working with the public can make it hard to be a “good” people person. If this is you today, don’t sweat it. Remember these...
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February 25, 2015

Great customer service begins from within

Employee training is a key factor in understanding company guidelines and expectations. Often, the customer is thought to be “always right,” the most important variable in a successful...
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February 23, 2015

Do you really KNOW your customers?

Have you ever heard the saying, “The customer is always right?” No matter what industry you work in, it is important to understand the needs of your...
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January 22, 2015

E-Learning Trends in 2015

As we look back on 2014, the e-learning industry has seen tremendous growth. Companies are using e-learning more and more to improve employee productivity. Within the...
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December 29, 2014

A Smile Goes A Long Way – Start 2015 with a Smile!

Did you know that forcing yourself to smile can boost your mood? Or, that smiling is a universal sign of happiness? Within the workplace, smiling...
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September 24, 2014

Employee Picks: Rachel’s Top 5

Productivity is key to being successful within the workplace. Mastery’s Communication Coordinator, Rachel Custer shares with us her favorite Mastery courses that have helped her...
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