In today’s fast paced market, and abundance of competitors, in order to stand-out above the rest, unique qualities and attributes must be easily noticed by...

It used to be that if someone had a negative customer service experience with a company, they would share it with a few friends.  Nowadays,...

The Telephone Doctor customer service training series is now available on our 3rd generation, mobile-friendly, Video On Demand platform.  These courses offer a wide variety...

More and more updated, as well as, newly-released courses are continually being added to be compatible for our new, mobile-friendly, VOD platform.  Here are two...

In many cases, poor customer service will not only lead to a loss of the customer, but also word-of-mouth “marketing”; and this negative “marketing” to...

The Telephone Doctor, Nancy Friedman, shares the top pet peeves customers have regarding service over the phone in the course, “10 Core Skills to Delivering...

Customer service experiences can range from excellent down to terrible.  It is a mystery as to why every customer interaction is not on the same...

“‘Tis the Season to be jolly,” is the common theme throughout November, December and the new year.  Although as this rings true, we all know...

“It worked great and it was definitely more interesting than other online training I have taken.” Nathan H., Aerodyn Engineering Inc., Indianapolis, Indiana “It was...