Top 5 Most Popular Posts on Customer Service featured image
February 10, 2016

Top 5 Most Popular Posts on Customer Service

Customer service was a hot topic last year, our most read post overall was “Questioning Techniques to Enhance Customer Service.” Customer service is a vital...
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August 5, 2015

5 tips for better customer service

Customer service is a crucial part of the business model. Great customer service creates a loyal client base that can expand both your revenue and...
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August 3, 2015

4 tips for handling dissatisfied customers

Working with an extremely upset or irate customer can be a difficult situation to handle. Although it may seem easy to throw in the towel,...
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October 21, 2013

Customer Service Training for Supervisors and Employees

Good customer service is often difficult for an organization to maintain.  Many workplaces forget to address that customer service isn’t only the employee’s responsibility but...
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July 23, 2013

Telephone Doctor VODs Now Mobile-Friendly Courses

The Telephone Doctor customer service training series is now available on our 3rd generation, mobile-friendly, Video On Demand platform.  These courses offer a wide variety...
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May 24, 2013

Use Great Customer Service as a Marketing Tool

In many cases, poor customer service will not only lead to a loss of the customer, but also word-of-mouth “marketing”; and this negative “marketing” to...
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March 18, 2013

How to Avoid the Five Forbidden Phrases of Customer Service

*** Note – This post is from 2013, for more current posts on customer service, check these out.  Nancy Friedman, the Telephone Doctor, has been collecting...
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March 4, 2013

6 Specific Traits to Positive Customer Interaction

Customer service experiences can range from excellent down to terrible.  It is a mystery as to why every customer interaction is not on the same...
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