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Training Strategies to Help Defeat Unconscious Bias in the Workplace featured image

Training Strategies to Help Defeat Unconscious Bias in the Workplace

Discover how a well-designed training strategy can help employees overcome unconscious bias in the workplace and create a welcoming, inclusive culture....

Social media training is important in the workplace featured image

Social media training is important in the workplace

In an era where anybody can say anything at anytime using a whole host of social media platforms, it’s important to counsel employees on their online...

August 29, 2013

Positive Customer Service Prevents Social Media Criticism

It used to be that if someone had a negative customer service experience with a company, they would share it with a few friends. Nowadays,...