Telephone Doctor VODs Now Mobile-Friendly Courses

The Telephone Doctor customer service training series is now available on our 3rd generation, mobile-friendly, Video On Demand platform.  These courses offer a wide variety of comprehensive, and easy-to-apply, customer service training. These Video On Demand courses feature Nancy Friedman’s expertise, as well as narrative examples to help demonstrate best customer service practices.

These courses include:

• Questioning Techniques: 7 Methods to Obtain Better Information and Solve Problems
• Six Cardinal Rules of Customer Service 
• That’s Just Rude! Exploring the Rudeness Matrix 
• Maintaining Customer Relationships 
• The Seven Keys to A Positive Mental Attitude 
• Business Friendly Customer Service 
• Six Steps to Service Recovery: Fix the Problem, Manage Their Feelings 
• Listening Skills: 6 Steps to Becoming a Better Listener 
• From Curt to Courteous: Mastering the 7 Touch Points of Communication 
• Five Forbidden Phrases 
• How to Deal With the Foreign Accent 
• How to Handle the Irate Customer: 4-Point Plan for Calming Angry Customers 
• Influencing the Interaction: 6 Practices for a More Satisfying Customer Experience 

Stay tuned for continued updates from Mastery!