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Occupational Skills: Customer Service
In today's digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.
Lessons: 1
Training Time: 1-1
Dealing With Rude People In 1 Minute
Lessons: 1
Training Time: 1-1
Coping Under Fire On The Front Line In 1 Minute
Lessons: 1
Training Time: 1-1
Defusing Anger (CALM) In 1 Minute
Lessons: 1
Training Time: 1-1
Defusing Angry Customers In 1 Minute
Lessons: 1
Training Time: 1-1
Handling Difficult Customers (LAST) In 1 Minute
Lessons: 1
Training Time: 1-1
Abusive Customers In 1 Minute
Lessons: 1
Training Time: 1-1
Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute
Lessons: 1
Training Time: 1-1
Collecting Debt In 1 Minute
Lessons: 1
Training Time: 1-1