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A Mindset For Superior Service

9 Lessons
23-43 Minutes
20 Quiz Questions

Course Overview


Providing great customer service, for external and internal customers, requires a mindset for superior service. This training details the seven characteristics of a good customer service rep (CSR). Characteristics covered range from empathy to resiliency. The video demonstrates a scenario for each characteristic and highlights the improper and correct ways of handling customers. The course discusses how CSRs sometimes encounter irate or difficult customers, which can affect how the next customer is handled. This online training video demonstrates how to meet the customer needs and resolve any issues, while staying in line with the objectives of the company.

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    Key Audience


    Individuals looking to improve customer service skills

    Course Topics


    Introduction
    Empathy
    Enthusiasm
    Ownership
    Responsibility
    Adaptability
    Balance
    Resiliency
    Review

    Course Detail


    Course ID
    sskutsme_vod

    Time

    23-43 Min
    Questions
    20

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    9

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no