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Abusive Customers

6 Lessons
10-10 Minutes
0 Quiz Questions

Course Overview


Dealing with abusive customers is never easy. This video training is a guide for managing abusive customers. Viewers learn about different types of abuse by customers. This training demonstrates ways to avoid being baited by abusive customers. This training also demonstrates ways to respond to customer abuse. Use this video to educate employees about effectively handling abusive customers.

Abusive Customers thumbnails on a slider
Abusive Customers thumbnails on a slider
Abusive Customers thumbnails on a slider
Abusive Customers thumbnails on a slider

    Key Audience


    Everyone who interfaces with customers

    Course Topics


    Introduction
    Abusive Behavior
    Types Of Abuse
    Avoid Being Baited
    Response Techniques
    Recap

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplnacus_vod

    Time

    10-10 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    6

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no