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Advanced Customer Service

8 Lessons
10-10 Minutes
0 Quiz Questions

Course Overview


Reports show 22% of all repeat customer service calls to a company involve the same problems that prompted the original call. This course shows why this occurs and how to prevent it from happening. Focused on teaching customer service professionals how to elevate good customer service to amazing customer service, this course explains how to acquire the techniques for giving customers positive experiences in every encounter. This course provides details on the following topics: Customer Needs, Internal Customer Service, Moments of Truth, Customer Expectations, Positive Affirmations, and Customer Effort. The course continues to demonstrate the steps to take to ensure quality customer service in every customer interaction. Teach this course so all employees who engage with customers understand the relationship between stellar customer service, job satisfaction, and the company’s success.

Advanced Customer Service thumbnails on a slider
Advanced Customer Service thumbnails on a slider
Advanced Customer Service thumbnails on a slider
Advanced Customer Service thumbnails on a slider

    Key Audience


    Customer service personnel throughout the company

    Course Topics


    Introduction
    Customer Needs
    Internal Customer Service
    Moments Of Truth
    Customer Expectations
    Positive Affirmations
    Customer Effort
    Recap

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplnacse_vod

    Time

    10-10 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    8

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no