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Answering The Telephone

6 Lessons
10-10 Minutes
0 Quiz Questions

Course Overview


An unprofessional customer service representative can damage a company’s brand. This course teaches customer service personnel the impact answering the phone professionally has on preventing brand damage from occurring. Opening by explaining the four main aspects of a professional phone call, this course shows learners how to answer a phone call professionally and project the best possible company image. After learning the importance of a positive first impression, employees acquire the skills and practices for professionally answering the phone and learn how to execute an optimal phone call every time. Use this course to motivate your customer service team to exude presence, polish, and personality on every telephone call.

Answering The Telephone thumbnails on a slider
Answering The Telephone thumbnails on a slider
Answering The Telephone thumbnails on a slider
Answering The Telephone thumbnails on a slider

    Key Audience


    Customer service employees in all departments and levels

    Course Topics


    Introduction
    Positive First Impressions
    Opening The Call
    Identifying The Caller
    The Body Of The Call
    Recap

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplnatel_vod

    Time

    10-10 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    6

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no