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Applying Customer Service Skills Internally, Government Version

10 Lessons
20-30 Minutes
10 Quiz Questions

Course Overview


Customers do not want to be lost in all of the rules government employees are usually required to follow. They simply want to be treated respectfully while having their needs met. The same is true for internal customers. This video-based online training course offers tips on recognizing internal customers opposed to external customers and how the same service steps can be applied to meet the needs of both groups. The last thing anyone’s wants is to dread going to work and having to deal with co-workers’ poor attitudes. It drains morale and production. With this training employees get a blueprint on how to treat each other well, which boosts morale.

Applying Customer Service Skills Internally, Government Version thumbnails on a slider
Applying Customer Service Skills Internally, Government Version thumbnails on a slider
Applying Customer Service Skills Internally, Government Version thumbnails on a slider
Applying Customer Service Skills Internally, Government Version thumbnails on a slider

    Key Audience


    All government employees

    Course Topics


    Introduction
    Internal Customers
    Identify Your Customer
    Determine Customer Needs
    Make a Plan and Carry it Out
    Show the Right Attitude
    Follow Up and Measure Progress
    Be a Good Customer
    Customer Grievances
    Conclusion

    Workplaces


    Offices

    Course Detail


    Course ID
    crmlacsg_vod

    Time

    20-30 Min
    Questions
    10

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    Yes

    Lessons

    10

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no