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Applying Customer Service Skills Internally, Healthcare Version

10 Lessons
19-29 Minutes
10 Quiz Questions

Course Overview


No one can afford to lose sight of their customer needs. In the healthcare community customers are most often patients, but your co-workers are another type of customer. This training programs helps healthcare workers learn to recognize their internal customers and explores how to provide great service using the following the eight steps: identify your customers, determine your customers’ needs, make a plan, carry out the plan, show the right attitude, follow up, measure your progress, and how to be a good customer. Participants who complete this training are able to identify areas for refining their internal interactions and are ready to apply newly learned skills.

Applying Customer Service Skills Internally, Healthcare Version thumbnails on a slider
Applying Customer Service Skills Internally, Healthcare Version thumbnails on a slider
Applying Customer Service Skills Internally, Healthcare Version thumbnails on a slider
Applying Customer Service Skills Internally, Healthcare Version thumbnails on a slider

    Key Audience


    Healthcare professionals interested in developing internal customer service skills

    Course Topics


    Introduction
    Internal Customers
    Indentify Your Customer
    Determine Customer Needs
    Make a Plan and Carry it Out
    Show the Right Attitude
    Follow Up and Measure Progress
    Be a Good Customer
    Customer Grievances
    Conclusion

    Course Detail


    Course ID
    crmlacsh_vod

    Time

    19-29 Min
    Questions
    10

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    Yes

    Lessons

    10

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no