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Avoiding Escalations In 1 Minute

1 Lessons
1-1 Minutes
0 Quiz Questions

Course Overview


This one-minute video covers some of the key points around avoiding having to escalate a call or conversation to a manager or a supervisor. Knowing a phrase or two may help reduce the need to escalate a call and help build confidence for the customer and yourself!

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    Key Audience


    Anyone in a customer-facing role

    Course Topics


    Avoiding Escalations In 1 Minute

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplnaesc_m_vod

    Time

    1-1 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    1

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    Yes