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Award Winning Outbound Calling

5 Lessons
10-10 Minutes
0 Quiz Questions

Course Overview


Outbound calls are an effective method for acquiring and retaining customers. Yet, with only a few seconds to foster the customer’s trust, a poorly conducted outbound call can do more harm than good. Offering a clear and motivating overview of how to make an immediate, positive impact, this course teaches learners the core tenets of an outbound call that help create a quality experience for the customer. After learning how to professionally open the call, ask questions, and listen, learners are taught how to prompt the call to action, gain the customer’s commitment, and control the call while adding value, and when and how to conclude it. Use this course so all outbound callers engage your customers, professionally represent the company, and prompt the intended call to action.

Award Winning Outbound Calling thumbnails on a slider
Award Winning Outbound Calling thumbnails on a slider
Award Winning Outbound Calling thumbnails on a slider
Award Winning Outbound Calling thumbnails on a slider

    Key Audience


    Outbound call center employees or sales employees

    Course Topics


    Introduction
    Call Opening, Asking Questions And Listening
    Call To Action, Gaining Commitment And Call Control
    Call Conclusion, Adding Value And Professionalism
    Recap

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplnawoc_vod

    Time

    10-10 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    5

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no