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Award Winning Social Media Interactions

8 Lessons
10-10 Minutes
0 Quiz Questions

Course Overview


Social media interactions are a vital aspect of a company’s brand, impression, and customer relations. This means businesses are under great pressure to quickly and professionally respond to customers who reach out to them through social media. This course teaches your company’s social media representatives how to efficiently respond to social media messages and posts. Stressing the meaning and importance of professional social media interactions, this course opens by introducing the key characteristics of effective social media communication. Showing how social media communication can positively (or negatively) project the company’s image and brand, this course illustrates examples of each element of a proper, professional social media interaction to ensure customer satisfaction and loyalty. Utilize this course so your social media presence engages and attracts customers, professionally addresses all of their questions and concerns, and adds value to their experience.

Award Winning Social Media Interactions thumbnails on a slider
Award Winning Social Media Interactions thumbnails on a slider
Award Winning Social Media Interactions thumbnails on a slider
Award Winning Social Media Interactions thumbnails on a slider

    Key Audience


    Organizational employees responsible for social media interactions on behalf of the company

    Course Topics


    Introduction
    Time To Respond
    Tone And Brand
    Control And Empathy
    Content And Product Knowledge
    Spelling, Grammar, And Typos
    Value Add
    Recap

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplnawsm_vod

    Time

    10-10 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    8

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no