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Award Winning Telephone Techniques Part 1

7 Lessons
10-10 Minutes
0 Quiz Questions

Course Overview


There’s nothing worse than calling a business and being put on hold, or more frustrating than that, finding yourself unable to speak to a live person. This is the first in a two-part series on telephone etiquette and the delivery of amazing service. Being in a customer service role, you are often a customer’s first point of contact, so it is critical to master these skills. This course discusses appropriate answer time, telephone greeting, quality of listening, control of the call, and the importance of having strong product and service knowledge. Utilize this course among your customer service teams to empower them to be the best customer service representatives and agents they can be by honing these techniques. Be sure to continue with Award Winning Telephone Techniques Part 2.

Award Winning Telephone Techniques Part 1 thumbnails on a slider
Award Winning Telephone Techniques Part 1 thumbnails on a slider
Award Winning Telephone Techniques Part 1 thumbnails on a slider
Award Winning Telephone Techniques Part 1 thumbnails on a slider

    Key Audience


    This course is geared toward anyone working in a call center or customer service role. Supervisors and operational leaders could also benefit from this course.

    Course Topics


    Introduction
    Answer Time
    Telephone Greeting
    Quality Of Listening
    Call Control
    Product/Service Knowledge
    Recap

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplnawt1_vod

    Time

    10-10 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    7

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no