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Award Winning Telephone Techniques Part 2

7 Lessons
10-10 Minutes
0 Quiz Questions

Course Overview


There’s nothing worse than calling a business and being placed on hold or being frustrated by being unable to connect with a live person. This course is the second in a two-part series of modules on telephone etiquette and the delivery of amazing service. This course extends what was discussed in the first module and shares further award-winning telephone techniques to enhance an organization’s customer service offerings and to strengthen one’s own customer service skills. Customer service representatives are often a customer’s first point of contact, so it is critical to master these skills. The course discusses sales awareness, call conclusion, overall attitude, professionalism, and added value. Use this course to empower customer service reps to provide stellar customer service over the phone.

Award Winning Telephone Techniques Part 2 thumbnails on a slider
Award Winning Telephone Techniques Part 2 thumbnails on a slider
Award Winning Telephone Techniques Part 2 thumbnails on a slider
Award Winning Telephone Techniques Part 2 thumbnails on a slider

    Key Audience


    This course is geared toward anyone working in a call center or customer service role. Supervisors and operational leaders could also benefit from this course.

    Course Topics


    Introduction
    Sales Awareness
    Call Conclusion
    Overall Attitude
    Professionalism
    Added Value
    Recap

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplnawt2_vod

    Time

    10-10 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    7

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no