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Basic Phone Skills And Customer Service

12 Lessons
20-40 Minutes
20 Quiz Questions

Course Overview


This online video training class educates viewers on the necessary skills for creating positive customer interactions on the telephone. This course explores examples of good and bad common phone interactions with customers. This course demonstrates the proper ways to answer a business call, put a customer on hold, and other scenarios employees are likely to encounter when dealing with the public. Business phone calls are critical to maintaining customer relationships. It is essential all employees learn how to properly answer and handle business phone calls. This training prepares employees to turn every phone call into a positive experience for your customers.

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Basic Phone Skills And Customer Service thumbnails on a slider
Basic Phone Skills And Customer Service thumbnails on a slider
Basic Phone Skills And Customer Service thumbnails on a slider

    Key Audience


    Anyone who uses the phone for business

    Course Topics


    Introduction
    Answering A Business Call
    Putting A Caller On Hold
    Thanking The Caller For Holding
    Monogramming The Call
    Avoiding Excuses
    Giving Spoken Feedback Signals
    Being Prepared
    Controlling The Conversation
    Avoiding Mouth Noises
    Leaving A Positive Last Impression
    Review

    Workplaces


    Offices

    Course Detail


    Course ID
    sskuetsk_vod

    Time

    20-40 Min
    Questions
    20

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    12

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no