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Business Power Skills: Customer Service

5 Lessons
10-14 Minutes
4 Quiz Questions

Course Overview


Companies that don’t consider themselves in the customer service business don’t succeed. Eventually, they lose customers and high-performing employees, as well as their ability to compete. For this reason, it’s imperative all leaders throughout your organization learn to model great customer service and cultivate a culture of exceptional customer service. This course teaches leaders the value of customer service and explores the difference between external and internal customers and why it is important to keep both happy. Presenting the rationale and process for cultivating a culture of customer service, this course enables leaders to recognize the relationship between respectfully serving customers, employees, co-workers and the company’s success and growth. Use this course to increase customer retention, profitability and stronger workplace satisfaction.

Business Power Skills: Customer Service thumbnails on a slider
Business Power Skills: Customer Service thumbnails on a slider
Business Power Skills: Customer Service thumbnails on a slider
Business Power Skills: Customer Service thumbnails on a slider

    Key Audience


    Leaders at all levels throughout the company

    Course Topics


    Introduction
    Why Is Customer Service Valuable?
    Serve External Customers
    Serve Internal Customers
    Summary

    Workplaces


    Offices

    Course Detail


    Course ID
    tquebpsc_vod

    Time

    10-14 Min
    Questions
    4

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    5

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no