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Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute

1 Lessons
1-1 Minutes
0 Quiz Questions

Course Overview

Knowing how to calm down an upset customer, whether they are angry, frustrated or emotional, is a key service skill. This one-minute video shows you a tried and true technique to calm down an upset customer.

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    Key Audience

    Anyone in a customer-facing role

    Course Topics

    Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute

    Workplaces

    Not Specified

    Categories

    Occupational Skills: Customer Service
    Occupational Skills: Sales

    Course Detail

    Course ID
    lplncucs_m_vod

    Time

    1-1 MIN
    Questions

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    1

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    Yes