View All Courses

Complaint Handling

7 Lessons
10-10 Minutes
0 Quiz Questions

Course Overview


Nobody likes a complainer. However, as with so many things, especially in a professional situation, we must deal with these encounters in a tactful and polite manner. This is particularly important if our jobs and company’s reputation are on the line. Luckily, this training module comes packed with tips for handling complaints. The course covers what really makes a customer challenging, facts about complaints, the actual complaint process, escalation procedures, and five pitfalls to avoid. Utilize this course to help facilitate your customer service staff in being the best ambassadors for your organization.

Complaint Handling thumbnails on a slider
Complaint Handling thumbnails on a slider
Complaint Handling thumbnails on a slider
Complaint Handling thumbnails on a slider

    Key Audience


    This course is geared toward anyone in a customer-facing role interested in improving their customer service delivery skills.

    Course Topics


    Introduction
    What Makes Customers Challenging
    Facts About Complaints
    The Complaint Process
    Escalation Procedures
    5 Pitfalls To Avoid
    Recap

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplnchan_vod

    Time

    10-10 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    7

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no