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Conflict De-Escalation Techniques: Active Listening

1 Lessons
6-9 Minutes
3 Quiz Questions

Course Overview


Knowing how to listen to others is perhaps the most important conflict de-escalation technique there is. This microlearning shows you what active listening is, and also what it isn’t, since those examples are rather amusing. And since listening is a non-verbal skill, we also included some other non-verbal techniques in here. In fact, we packed so much stuff in this video you’ll wonder how the whole thing doesn’t explode at the end. (Answer, because we didn’t have the budget for it.) This course is part of a microlearning series that provides a solid foundation of techniques and strategies for de-escalating even the most contentious of conversations.

Conflict De-Escalation Techniques: Active Listening thumbnails on a slider

    Key Audience


    All employees

    Course Topics


    Active Listening

    Workplaces


    Not Specified

    Course Detail


    Course ID
    tjhccdta_vod

    Time

    6-9 Min
    Questions
    3

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    1

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    Yes