Knowing how to listen to others is perhaps the most important conflict de-escalation technique there is. This microlearning shows you what active listening is, and also what it isn’t, since those examples are rather amusing. And since listening is a non-verbal skill, we also included some other non-verbal techniques in here. In fact, we packed so much stuff in this video you’ll wonder how the whole thing doesn’t explode at the end. (Answer, because we didn’t have the budget for it.) This course is part of a microlearning series that provides a solid foundation of techniques and strategies for de-escalating even the most contentious of conversations.