View All Courses

Conflict De-Escalation Techniques: Developing a Solution Mindset

1 Lessons
7-10 Minutes
3 Quiz Questions

Course Overview


One way to handle conflict is to yell and scream until others get tired of arguing or flee the scene. Another way is to focus on finding solutions to the issue and finding a smooth and enjoyable way forward. This microlearning teaches you how to do the latter. Although you’ll also see what happens when you ignore a solution mindset in favor of anger and name calling. Brace yourself, though, it isn’t pretty. This course is part of a microlearning series that provides a solid foundation of techniques and strategies for de-escalating even the most contentious of conversations.

Conflict De-Escalation Techniques: Developing a Solution Mindset thumbnails on a slider

    Key Audience


    All employees

    Course Topics


    Developing a Solution Mindset

    Workplaces


    Not Specified

    Course Detail


    Course ID
    tjhccdtd_vod

    Time

    7-10 Min
    Questions
    3

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    1

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    Yes