One way to handle conflict is to yell and scream until others get tired of arguing or flee the scene. Another way is to focus on finding solutions to the issue and finding a smooth and enjoyable way forward. This microlearning teaches you how to do the latter. Although you’ll also see what happens when you ignore a solution mindset in favor of anger and name calling. Brace yourself, though, it isn’t pretty. This course is part of a microlearning series that provides a solid foundation of techniques and strategies for de-escalating even the most contentious of conversations.