Wherever you find people, no matter the workplace, you will invariably find conflict. Conflicts in the workplace that are handled appropriately can be a source of innovation and positive change for employees and employers alike. When conflicts are left to fester, however, they can increase stress, interfere with business, and even lead to physical violence. This is why an effective conflict resolution process is so important. This training video provides you with guidance as to the various kinds of conflict you may face in the workplace, how best to resolve them, as well as what to do if conflict escalates out of control. Utilize the information presented in this online training and learn how to understand, and diffuse, workplace conflicts.