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Conflict Resolution

7 Lessons
22-44 Minutes
22 Quiz Questions

Course Overview


Conflicts in the workplace are inevitable. And while they are rarely fun, as this course shows, they don’t have to be crippling. Emphasizing how to address, approach, and then resolve workplace conflicts, this high-energy course first teaches employees how to identify the type of conflict they are involved in and then how to recognize and apply the best strategy for approaching and surviving it. Upon an overview of the four responses to conflicts (ignore the conflict, bargaining, smoothing, and third-party arbitration), employees learn how to impose a solution and realize that sometimes unpopular decisions are needed. Present this course so managers and employees understand when, why, and how to address, approach, and resolve conflicts without causing further disruption or damage to workflow and workplace relations.

Conflict Resolution thumbnails on a slider
Conflict Resolution thumbnails on a slider
Conflict Resolution thumbnails on a slider
Conflict Resolution thumbnails on a slider

    Key Audience


    Managers, leaders, and employees at all levels in all industries and types of companies.

    Course Topics


    Strategies For Approaching (and Surviving) Your Next Conflict
    Louder Isn’t Always Better
    The Role Of Silence In Conflict Resolution
    The Role Of Personal Space In Conflict Resolution
    Seeing Things From Other People’s Point Of View
    The Role Of Apologizing In Conflict Resolution
    Three Strategies, One Right Answer

    Workplaces


    Offices

    Course Detail


    Course ID
    tjhccres1_vod

    Time

    22-44 Min
    Questions
    22

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    7

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no