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Customer Retention

6 Lessons
9-9 Minutes
0 Quiz Questions

Course Overview


Per a 2021 Annex Cloud blog post, a 5% increase in customer retention can boost profits by 25% to 95%! This online training underscores the importance of customer retention and the critical nature of working with the customer, attempting to address any concerns rather than just letting them go. This video provides a practical framework to satisfactorily respond to and address their concerns, and to turn their desire to leave into an opportunity for your business to do better. Specifically, the course covers what it calls customer lifetime value, handling actual customer retention calls, processes to help customer service agents, and keeping customers for longer. Use this course among current and new hires to promote a culture of compassion and understanding to meet your individual customers’ needs.

Customer Retention thumbnails on a slider
Customer Retention thumbnails on a slider
Customer Retention thumbnails on a slider
Customer Retention thumbnails on a slider

    Key Audience


    This course is geared at anyone in the customer service industry and who is concerned either about customer retention or about customers connecting directly with their brand, as well as going above and beyond for each customer.

    Course Topics


    Introduction
    Customer Lifetime Value
    Handling Retention Calls
    Processes To Help
    Keeping Customers Longer
    Recap

    Workplaces


    Offices

    Course Detail


    Course ID
    lplncret_vod

    Time

    9-9 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    6

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no