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Customer Service and Sales: Working as a Team

5 Lessons
21-31 Minutes
10 Quiz Questions

Course Overview


Most people agree organizational “silos” lead to a myriad of issues. The question becomes what are you going to do to tear down the walls and start working as a team? This online training helps organizations and individuals recognize how to be stronger by working together. This well-paced training video using sales and service as an example of two departments not working together to service internal or external customer needs. Some topics covered are how to recognize when department needs are being placed above customer needs, meeting internal customer’s needs, improving internal and external interactions and how to be more efficient as a team. Use this training to encourage employees to provide exemplary service inside and outside your organization.

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Customer Service and Sales: Working as a Team thumbnails on a slider
Customer Service and Sales: Working as a Team thumbnails on a slider
Customer Service and Sales: Working as a Team thumbnails on a slider

    Key Audience


    Customer service and sales reps

    Course Topics


    How Could This Sale Go Wrong?
    Viewing Policy and Roles Too Rigidly
    Lack of Respect
    Failure to Serve the Customer
    Conclusion

    Workplaces


    Offices

    Course Detail


    Course ID
    crmlcssw_vod

    Time

    21-31 Min
    Questions
    10

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    Yes

    Lessons

    5

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no