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Customer Service Excellence

8 Lessons
9-9 Minutes
0 Quiz Questions

Course Overview


Good customer service can add real value to a customer’s experience. This video training explores how to achieve customer service excellence. This training explores the importance of quality customer service. Viewers learn about the importance of word-of-mouth marketing. This training explains the four levels of business in relation to customers. The level of customer service you provide influences how your customers feel about your company. Use this video to educate employees about customer service excellence.

Customer Service Excellence thumbnails on a slider
Customer Service Excellence thumbnails on a slider
Customer Service Excellence thumbnails on a slider
Customer Service Excellence thumbnails on a slider

    Key Audience


    All customer-facing employees

    Course Topics


    Introduction
    Importance Of Customers
    Brand Recommendation
    Communication And Giving Good Service
    The 4 Levels Of Business
    3 Invisible Assets
    Top Tips
    Recap

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplncsex_vod

    Time

    9-9 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    8

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no