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Customer Service Gone Viral

8 Lessons
16-26 Minutes
10 Quiz Questions

Course Overview


Customers used to only tell a few friends about their experiences, but now reviews are posted all over the internet. The only thing more damaging than one negative review is many. This training video discusses how to interact with customers to ensure they have a great experience with your company. By showcasing the importance of customer interactions, this training video reiterates how customers are the reason businesses stay in business. Customers also like to be heard, and this video discusses how listening is an active and not passive experience. Communication is essential; by showing the customer you are listening, you are confirming your understanding of their material. Use this training for customer service course representatives or for anyone who interacts with customers.

Customer Service Gone Viral thumbnails on a slider
Customer Service Gone Viral thumbnails on a slider
Customer Service Gone Viral thumbnails on a slider
Customer Service Gone Viral thumbnails on a slider

    Key Audience


    Those working in a customer service position.

    Course Topics


    Introduction
    Cutting Corners
    The Invisible Customer
    Are You With Me?
    It's Not My Problem
    Service Delayed
    I'm Right, You're Wrong
    Review

    Course Detail


    Course ID
    at30csgv_vod

    Time

    16-26 Min
    Questions
    10

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    8

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no