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Customer Service – I’m Happy To Help, But…

1 Lessons
2-2 Minutes
0 Quiz Questions

Course Overview


Sometimes providing customer service involves helping people come to a decision. Watch a service rep lose two customers by not helping them figure out answers to their questions. In a “do-over” scenario, he helps them find solutions which work for everyone. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

Customer Service – I’m Happy To Help, But… thumbnails on a slider
Customer Service – I’m Happy To Help, But… thumbnails on a slider
Customer Service – I’m Happy To Help, But… thumbnails on a slider
Customer Service – I’m Happy To Help, But… thumbnails on a slider

    Key Audience


    All customer-facing employees

    Course Topics


    I'm Happy to Help, But…

    Course Detail


    Course ID
    vviscsih_vod

    Time

    2-2 Min
    Questions
    0

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    No

    Lessons

    1

    Remediation

    No

    Bookmarking

    No

    Feedback

    No

    Microlearning

    Yes