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Customer Service – I’m Right, You’re Wrong

1 Lessons
3-3 Minutes
0 Quiz Questions

Course Overview


This microlearning provides an example of how engaging in an argument with a customer can only lead to a negative interaction. Learn how a phone rep – determined to show he’s right and the customer is wrong – gets a bad review on a blog, and in contrast, by focusing on solving the customer’s problem earns positive feedback. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”

Customer Service – I’m Right, You’re Wrong thumbnails on a slider
Customer Service – I’m Right, You’re Wrong thumbnails on a slider
Customer Service – I’m Right, You’re Wrong thumbnails on a slider
Customer Service – I’m Right, You’re Wrong thumbnails on a slider

    Key Audience


    Customer service reps

    Course Topics


    I'm Right, You're Wrong

    Workplaces


    Retail Stores

    Course Detail


    Course ID
    at30csir_vod

    Time

    3-3 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    No

    Lessons

    1

    Remediation

    No

    Bookmarking

    No

    Feedback

    No

    Microlearning

    Yes