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Customer Service in Government: Think Like the Customer

4 Lessons
14-24 Minutes
10 Quiz Questions

Course Overview


Customer service in the public sector presents unique challenges to service professionals because most customers call or come in because of a need. Whether someone has a need or want they deserve to be treated with compassion and understanding. “Customer Service in Government: Think Like the Customer” provides a helpful reminder of the service people deserve. The training program begins by following a public employee on his day off as he runs errands involving the public sector. The poor service examples are followed by tips on what could have been done to make the experiences positive customer interactions. Employees benefit from friendly reminders to serve customer the way they want to be served.

Customer Service in Government: Think Like the Customer thumbnails on a slider
Customer Service in Government: Think Like the Customer thumbnails on a slider
Customer Service in Government: Think Like the Customer thumbnails on a slider
Customer Service in Government: Think Like the Customer thumbnails on a slider

    Key Audience


    Any public sector employee in need of customer service training

    Course Topics


    Introduction
    Examples of Poor Service
    Conclusion
    Bonus Tips

    Workplaces


    Offices

    Course Detail


    Course ID
    crmlcsig_vod

    Time

    14-24 Min
    Questions
    10

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    Yes

    Lessons

    4

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no