View All Courses

Customer Service – It’s Not My Department

1 Lessons
2-2 Minutes
0 Quiz Questions

Course Overview


Customer service reps need to take ownership of their roles and take the extra effort to help a customer, even if what the customer is asking falls out of their realm of expertise. This video shows you how just sending a customer to another department sends them out the door. In the “right way” scenario the rep learns what the customer needs and walks her over to the right department; leaving him and the customer a lot happier. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

Customer Service – It’s Not My Department thumbnails on a slider
Customer Service – It’s Not My Department thumbnails on a slider
Customer Service – It’s Not My Department thumbnails on a slider
Customer Service – It’s Not My Department thumbnails on a slider

    Key Audience


    Customer service reps

    Course Topics


    It's Not My Department

    Workplaces


    Retail Stores

    Course Detail


    Course ID
    vviscsi0_vod

    Time

    2-2 Min
    Questions
    0

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    No

    Lessons

    1

    Remediation

    No

    Bookmarking

    No

    Feedback

    No

    Microlearning

    Yes