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Customer Service – It’s Not My Problem

1 Lessons
2-2 Minutes
0 Quiz Questions

Course Overview


Watch a customer rant online after getting the runaround from a service rep. She just keeps getting transferred. Finally, one rep takes on the problem and gets a glowing review. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”

Customer Service – It’s Not My Problem thumbnails on a slider
Customer Service – It’s Not My Problem thumbnails on a slider
Customer Service – It’s Not My Problem thumbnails on a slider
Customer Service – It’s Not My Problem thumbnails on a slider

    Key Audience


    All customer-facing employees

    Course Topics


    It's Not my Problem

    Workplaces


    Retail Stores

    Course Detail


    Course ID
    at30csin_vod

    Time

    2-2 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    No

    Lessons

    1

    Remediation

    No

    Bookmarking

    No

    Feedback

    No

    Microlearning

    Yes