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Customer Service – It’s Policy, There’s Nothing I Can Do

1 Lessons
3-3 Minutes
0 Quiz Questions

Course Overview


Nothing turns a customer off more than the response of, “It’s policy, there’s nothing I can do.” A customer service rep’s job is to figure out how to help the customer, within company policy. It may be challenging, but it’s a lot more satisfying. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

Customer Service – It’s Policy, There’s Nothing I Can Do thumbnails on a slider
Customer Service – It’s Policy, There’s Nothing I Can Do thumbnails on a slider
Customer Service – It’s Policy, There’s Nothing I Can Do thumbnails on a slider
Customer Service – It’s Policy, There’s Nothing I Can Do thumbnails on a slider

    Key Audience


    Customer Service Representatives

    Course Topics


    It's Policy, There's Nothing I Can Do

    Workplaces


    Retail Stores

    Course Detail


    Course ID
    vviscsip_vod

    Time

    3-3 Min
    Questions
    0

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    No

    Lessons

    1

    Remediation

    No

    Bookmarking

    No

    Feedback

    No

    Microlearning

    Yes