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Customer Service – I’ve Heard This All Before

1 Lessons
3-3 Minutes
0 Quiz Questions

Course Overview


You may think you’ve heard it all before, but each customer is unique. When you take the time to really listen, you may avoid unnecessary frustration and solve problems. This video show how one customer service rep focuses on the customer as an individual and consequently solves her problem. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

Customer Service – I’ve Heard This All Before thumbnails on a slider
Customer Service – I’ve Heard This All Before thumbnails on a slider
Customer Service – I’ve Heard This All Before thumbnails on a slider
Customer Service – I’ve Heard This All Before thumbnails on a slider

    Key Audience


    All those in customer service

    Course Topics


    I've Heard This All Before

    Workplaces


    Retail Stores

    Course Detail


    Course ID
    vviscsi1_vod

    Time

    3-3 Min
    Questions
    0

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    No

    Lessons

    1

    Remediation

    No

    Bookmarking

    No

    Feedback

    No

    Microlearning

    Yes