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Customer Service: Make It Easy!

6 Lessons
18-30 Minutes
12 Quiz Questions

Course Overview


Poor customer service leads to customers finding another place to do business, and great customer service builds a loyal customer base. There are four keys to building great rapport with customers that, when used in combination, help ensures your customers will continue to support your business. This training course uses various customer service scenarios to explain the four concepts in action. This video training is appropriate for all people who interact with customers, whether they are in retail, sales, or customer support. The video emphasizes how providing service that requires minimal effort from your customers keeps your customers coming back, and may even result in them spreading the word about your great service.

Customer Service: Make It Easy! thumbnails on a slider
Customer Service: Make It Easy! thumbnails on a slider
Customer Service: Make It Easy! thumbnails on a slider
Customer Service: Make It Easy! thumbnails on a slider

    Key Audience


    Anyone who interacts with customers

    Course Topics


    Introduction
    Acknowledge
    Observe
    Listen
    Act
    Review

    Course Detail


    Course ID
    at30csme_vod

    Time

    18-30 Min
    Questions
    12

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    6

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no