View All Courses

Customer Service: Reasons To Excel

4 Lessons
4-9 Minutes
5 Quiz Questions

Course Overview


Did you know 88% of U.S. adults are willing to pay more for a better customer experience? This training explains how and why companies should focus on customer service in order to excel. Providing several sources of communication between customer service and customers is vital to a company’s success. Management also plays a role. A good manager does several things to ensure quality is being delivered to the customers, among other things, which are outlined in this video. Employees are the backbone of a company. Their perspective on customer service also matters. They are the ones who listen to and talk to the customers. This course helps everyone understand the role of the manager and employee in customer service. The customer is ultimately the one who makes the business, and the manager, employees, and company need to value one another. Use this course to learn how great customer service can turn a first-time buyer into a lifetime customer.

Customer Service: Reasons To Excel thumbnails on a slider
Customer Service: Reasons To Excel thumbnails on a slider
Customer Service: Reasons To Excel thumbnails on a slider
Customer Service: Reasons To Excel thumbnails on a slider

    Key Audience


    All those working in a customer-facing role, or those managing customer-facing employees

    Course Topics


    Introduction
    The Importance Of Great Customer Service
    Customer Service From The Manager’s Perspective
    Customer Service From The Employee’s Perspective

    Course Detail


    Course ID
    psplcsrt_vod

    Time

    4-9 Min
    Questions
    5

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    4

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no