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Customer Service: Skills Required

3 Lessons
6-11 Minutes
5 Quiz Questions

Course Overview


American companies lose over $62 billion each year because of poor customer service. Here is your opportunity to make a difference, increase sales, and excel. This course is geared toward those who want to beef up their customer service delivery and skills. This course introduces the unique art of customer service, qualities of a good customer service representative and the best practices for hiring and training. Utilize this course among customer service leaders in order to help your organization provide stellar service and maintain a loyal customer base.

Customer Service: Skills Required thumbnails on a slider
Customer Service: Skills Required thumbnails on a slider
Customer Service: Skills Required thumbnails on a slider
Customer Service: Skills Required thumbnails on a slider

    Key Audience


    This course is geared at anyone in the customer service industry, particularly those in leadership roles

    Course Topics


    Introduction
    Qualities Of A Good Customer Service Representative
    Hiring And Training

    Course Detail


    Course ID
    psplcssr_vod

    Time

    6-11 Min
    Questions
    5

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    3

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no