Defusing difficult customer situations involves finding solutions for their problems. This Video On Demand illustrates ways to really listen to customers to understand what their problem is and provide great service with creative problem solving. Taking personal responsibility for helping them through whatever difficulty they are having reduces their stress as well as yours and produces a satisfied customer. Using scenarios to illustrate some common customer service challenges, this video training shows the wrong and the right way to approach customer complaints and inquiries. Customer service jobs can be challenging and stressful, but they can also be rewarding when a disgruntled or frustrated person becomes a thankful and appreciative customer. This video shows you how to turn a bad situation into a good one.