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Customer Service: So Help Me, Employee Edition

7 Lessons
15-25 Minutes
10 Quiz Questions

Course Overview


Defusing difficult customer situations involves finding solutions for their problems. This Video On Demand illustrates ways to really listen to customers to understand what their problem is and provide great service with creative problem solving. Taking personal responsibility for helping them through whatever difficulty they are having reduces their stress as well as yours and produces a satisfied customer. Using scenarios to illustrate some common customer service challenges, this video training shows the wrong and the right way to approach customer complaints and inquiries. Customer service jobs can be challenging and stressful, but they can also be rewarding when a disgruntled or frustrated person becomes a thankful and appreciative customer. This video shows you how to turn a bad situation into a good one.

Customer Service: So Help Me, Employee Edition thumbnails on a slider
Customer Service: So Help Me, Employee Edition thumbnails on a slider
Customer Service: So Help Me, Employee Edition thumbnails on a slider
Customer Service: So Help Me, Employee Edition thumbnails on a slider

    Key Audience


    Customer service associates in any setting

    Course Topics


    Introduction
    It's Policy; There's Nothing I Can Do
    It's Not My Department
    I've Heard This All Before
    Let Me Transfer You
    I'm Happy To Help, But...
    Review

    Course Detail


    Course ID
    vvisshme_vod

    Time

    15-25 Min
    Questions
    10

    Languages

    en

    video format

    SD-Wide

    captions

    Yes

    Resources

    Yes

    Lessons

    7

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no