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Customer Service: So Help Me, Supervisor Edition

7 Lessons
17-27 Minutes
10 Quiz Questions

Course Overview


The most important aspect of the customer service industry is, naturally, customer service. Every business wants to give their customers everything they need, but supervisors need to be able to keep the front line employees, those who deal directly with the customer, from dropping the ball. This Video On Demand instructs you, the supervisor, how to consistently get the best customer service you can from your employees; through training, examining the problems at hand, and even addressing an employee’s mistake should one occur. You need to empower people to do their jobs, but also realize mistakes may occur. A good supervisor turns those mistakes into opportunities for growth. Learn the keys to performing these supervisory techniques in this training lesson.

Customer Service: So Help Me, Supervisor Edition thumbnails on a slider
Customer Service: So Help Me, Supervisor Edition thumbnails on a slider
Customer Service: So Help Me, Supervisor Edition thumbnails on a slider
Customer Service: So Help Me, Supervisor Edition thumbnails on a slider

    Key Audience


    Supervisors working in customer service

    Course Topics


    Introduction
    What Do You See?
    Do You Let Policy Get In The Way of Service?
    How Do You Measure Service?
    Who Should Handle Customer Problems?
    What If They Make A Mistake?
    Review

    Course Detail


    Course ID
    vvisshms_vod

    Time

    17-27 Min
    Questions
    10

    Languages

    en

    video format

    SD-Wide

    captions

    Yes

    Resources

    Yes

    Lessons

    7

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no