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Customer Service Supervision – Don’t Let Policy Detract From Service

1 Lessons
3-3 Minutes
0 Quiz Questions

Course Overview


When all reps hear from their supervisor is “policy, policy, policy,” they repeat that to customers who never want to come back. This video shows supervisors how to help reps find solutions within policy, and therefore create better service providers and more satisfied customers. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

Customer Service Supervision – Don’t Let Policy Detract From Service thumbnails on a slider
Customer Service Supervision – Don’t Let Policy Detract From Service thumbnails on a slider
Customer Service Supervision – Don’t Let Policy Detract From Service thumbnails on a slider
Customer Service Supervision – Don’t Let Policy Detract From Service thumbnails on a slider

    Key Audience


    Customer Service Supervisors or Managers

    Course Topics


    Don't Let Policy Detract From Service

    Workplaces


    Retail Stores

    Course Detail


    Course ID
    vviscss0_vod

    Time

    3-3 Min
    Questions
    0

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    No

    Lessons

    1

    Remediation

    No

    Bookmarking

    No

    Feedback

    No

    Microlearning

    Yes