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Customer Service Supervision – Encourage Employee’s To Find Solutions

1 Lessons
3-3 Minutes
0 Quiz Questions

Course Overview


When a supervisor takes on a rep’s problem customer, the rep learns nothing. This video shows how when a supervisor supports a rep in figuring out a solution herself, she grows in the job and learns how to solve customer problems on her own. Learn how to empower your reps to solve problems. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

Customer Service Supervision – Encourage Employee’s To Find Solutions thumbnails on a slider
Customer Service Supervision – Encourage Employee’s To Find Solutions thumbnails on a slider
Customer Service Supervision – Encourage Employee’s To Find Solutions thumbnails on a slider
Customer Service Supervision – Encourage Employee’s To Find Solutions thumbnails on a slider

    Key Audience


    Customer Service Supervisors

    Course Topics


    Encourage Employee's To Find Solutions

    Workplaces


    Offices

    Course Detail


    Course ID
    vviscsse_vod

    Time

    3-3 Min
    Questions
    0

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    No

    Lessons

    1

    Remediation

    No

    Bookmarking

    No

    Feedback

    No

    Microlearning

    Yes