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Customer Service Supervision – How To Handle Mistakes

1 Lessons
3-3 Minutes
0 Quiz Questions

Course Overview


When a supervisor publicly reprimands a service rep, they both look bad. This video shows how when a supervisor discusses an employee’s mistake in private, the rep has an opportunity to learn how to be a better service provider. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

Customer Service Supervision – How To Handle Mistakes thumbnails on a slider
Customer Service Supervision – How To Handle Mistakes thumbnails on a slider
Customer Service Supervision – How To Handle Mistakes thumbnails on a slider
Customer Service Supervision – How To Handle Mistakes thumbnails on a slider

    Key Audience


    Customer Service Supervisors

    Course Topics


    How To Handle Mistakes

    Course Detail


    Course ID
    vviscssh_vod

    Time

    3-3 Min
    Questions
    0

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    No

    Lessons

    1

    Remediation

    No

    Bookmarking

    No

    Feedback

    No

    Microlearning

    Yes